Employment Opportunities

Community Credit Union of Cumberland and Colchester Ltd is hiring a Branch Manager

Our current vacancy is at the Truro Community Branch. We welcome all interested applicants to express their interest here.

Closing Date: February 29th, 2020

Position Overview

As an inspirational and influential leader, the Branch Manager (BM) exemplifies what it means to deliver exceptional high quality service to members and confidently oversees the day to day operations of a retail and commercial branch. The BM leads by example and has a passion for building and developing a team where employees are empowered to positively contribute to the success of the branch and organization. Having proven leadership and business development skills, the BM establishes key business, and community partnerships in support of organizational growth and the financial well-being of the communities we serve. The incumbent is accountable building long term and profitable relationships with commercial members to optimize selected commercial portfolio while utilizing strong risk management techniques and providing sound financial advice to structure, negotiate and document complex credit and deposit arrangements for commercial members.

The BM is a role model to employees and strives to attain personal, branch and corporate goals. One of the primary roles is to coach employees in building strong relationships and identifying opportunities to help members achieve their financial goals. They foster an environment in which our members feel welcome, our employees are knowledgeable and CCU is recognized as a committed community partner.

Key Accountabilities

  • · Sales & Service Leadership
  • · Member & Community Experience
  • · Employee Experience
  • · Risk Management
Skills & Attributes
  • Passion for delivering exceptional member service and is dedicated to building strong member relationships; peer and employee relationships and connections in the community
  • Demonstrates personal commitment to ensure skills and knowledge are up to date and meet position requirements
  • Gains the confidence and trust of others through thoughtful, clear and open communication
  • Fosters an environment where employees are motivated to do their best to achieve personal and career goals and help the organization achieve its objectives
  • Develops and/or works with the team to translate organizational priorities into actionable plans, leveraging the right resources to deliver results
  • Anticipates potential challenges from others and thinks through how to address them
  • Embraces change as a natural course of business, shifting priorities and adapting easily in response to changing demands and new circumstances
  • Seeks and uses the input of others, developing and building on their suggestions and ideas to come up with new approaches and improvements
  • Builds external relationships to establish a strong referral network, cultivate visibility and increase business development
  • Monitors business trends and best practices to identify issues or opportunities for increasing revenues, reducing cost or growing “share of wallet”
  • Experience in sales/service and managing a diverse portfolio in a commercial banking environment
  • Demonstrate ability to analyze financial statements and understand aspects of commercial lending
  • Understands the culture of the organization and recognizes what is and is not possible

Experience & Education

  • Minimum five years financial service industry experience including retail lending, preferably also with two years commercial lending
  • Direct leadership experience for a minimum of three years
  • Combined experience and post-secondary education in the areas directly related to financial services business will be considered

Qualified applicants should identify how their skills and experience match our requirements and email their cover letter and resume to goberprieler@community.creditu.net

We thank all applicants for their interest. Only those applicants considered for an interview will be contacted.

Community Credit Union is a financial service cooperative located in the heart of Nova Scotia. We proudly offer personal and commercial banking, and financial planning solutions to our members and clients in the counties of Cumberland and Colchester. Our Credit Union has approximately 25 staff serving 6,000 members and operates two branches, and financial planning office. The strength of our credit union is a direct reflection of our commitment to our people, service to members, and growing our communities. For more information, visit www.communitycu.ca

Casual Member Relationship Officer, Community Credit Union of Cumberland Colchester Ltd., Amherst Branch

Community Credit Union of Cumberland Colchester Ltd. is seeking a Casual Member Relationship Officer to join our team! This position is located in our Amherst Branch and is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.

Community Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With two locations in Cumberland and Colchester Region and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Branch Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting Credit Union products and services. As this is a casual position, the incumbent is required to be on call when required and be flexible to work any day of the week from Monday to Friday. Hours will vary based on the operational needs of the branch.

You would…

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Understand all products and services offered by Community Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Complete other duties as assigned. 

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one-year sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business / sales objectives
  • An outgoing and self-motivated nature with strong work ethics
  • Demonstrated critical thinking and problem-solving skills
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
  • Superior communication and time management skills.

How to apply…
If this sounds like an opportunity for you, please email your resume and cover letter to the attention of Sarah Doyle @ sdoyle@community.creditu.net

Applications will be accepted until Friday, March 22nd, 2019. 

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.