Mobile Banking is here!

What is Mobile Banking?

 Mobile Banking is the ability to do your banking on the fly. Whether you’re shopping at the mall, hanging out at a friend’s place, or eating at your favorite restaurant, with Mobile Banking you have access to balances and transaction history right at your fingertips.  Just register your mobile phone, and start Mobile Banking today!

 Frequently Asked Questions:

 1. Will Mobile Banking work on my mobile phone?

 Mobile Banking will work on most mobile phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier (e.g. Bell, Telus, Rogers) for details on texting fees, accessibility, and delivery time

 2. What can I do using Mobile Banking?

 With Mobile Banking, you can:

 ♦ Check account balances of any account you set up

♦ Check recent transaction history of any account you set up

♦ Add, disable, or delete a mobile phone

♦ Add, remove, or edit the accounts accessed via mobile banking

 3. What does it cost to use Mobile Banking?

 There is no cost to use Mobile Banking at this time. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.

 4. I want to sign up now. How do I get started?

 Getting started is easy. If you have a mobile phone that supports text messaging and an Online Banking account with Community Credit Union, registering is easy:

  •  Log in to Online Banking
  • Click on Account Services to find the Add/Modify Mobile Bankingoption
  • Register your mobile phone
  • Select your accounts and confirm your Passcode.

 5. Is my personal information as secure in Mobile Banking as Online Banking?

Yes, your personal information is as secure in Mobile Banking as Online Banking.

 6. What if I misplace my mobile phone or if it is lost or stolen?

If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can Disable Mobile Banking by visiting the Mobile Banking Preferences page within Online

Banking. Once you locate your mobile phone, simply go online and Enable the feature again.  If you have lost your mobile phone or if it was stolen, please follow your mobile carrier’s recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Banking by visiting the Mobile Banking Preferences page within Online Banking.

 7. Will Mobile Banking work outside Canada?

This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming

agreement with a foreign carrier, you can expect Mobile Banking to work.  However, please note that the service is outside of Canada is on a best efforts basis only.

 8. I have never used text messaging on my phone before, how do I send a text message on my mobile phone?

Please refer to you owner’s manual for your mobile phone on how to send a text message or contact your carrier on how to obtain an owner’s manual.

 9. I have changed carriers and/or have changed phone numbers, will Mobile Banking work?

As a security precaution, Mobile Banking is set to Disabled status. Please send a text keyword command and you will receive instructions that will guide you on how to Enable your mobile phone.  Once you have registered your phone for mobile banking, you will access the service by entering a text message consisting of a “short code” followed by a keyword command to perform a specific function.

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What's New

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